Delivery & Returns
Delivery
*Free shipping on all orders over $50 within Australia via Australia Post Domestic Standard shipping.
Australian Shipping Rates
| Order Value |
Standard Domestic Shipping* |
Express Domestic Shipping* |
Standard Domestic |
|
Under $49.99 |
$6.95 |
$11.95 |
$6.95 |
|
$50.00 to $99.95 |
$9.95 |
$14.95 |
Free |
|
$100 + |
$11.95 |
$16.95 |
Free |
*PLEASE NOTE: To receive a Tracking Number for your parcel please choose Express Domestic Shipping. As Standard Domestic Shipping does not automatically include a Tracking Number.
Delivery Timing
All orders will be dispatched between 24 - 48 hours of order confirmation. Delivery timing will vary depending on your location and preferred shipping method, you may choose from the following options:
|
|
Standard Domestic |
Express Domestic |
|
Mon - Thurs before 1pm AEST |
2-5 Business Days |
Next Day Delivery |
|
Fri before 1pm AEST |
3-5 Business Days |
Monday Delivery |
|
Sat - Sun before 1pm AEST |
3-5 Business Days |
Tuesday Delivery |
International Delivery
We deliver to the following countries, with shipping fees as follows:
| FEE |
DESTINATION |
|
$15 |
New Zealand |
|
$20 |
Asia (China, Hong Kong, Japan, Singapore) |
|
$14.95 |
USA, Canada (Special Offer) |
|
$35 |
UK, France, Germany, The Netherlands, Denmark, Sweden, South Africa |
|
$40 |
Other. Please contact customer service for an estimate |
If your country is not listed above, please contact customer service for further informatiion: support@ellaeco.com
Returns
You are able to return any item within 28 days of receipt of payment, for a full refund.
Items must be returned in their original condition, in all original packaging including tags, stickers & wrappers. All items are inspected on return. You are responsible for the cost of returning the goods & ensuring they are packaged securely, to ensure no damage to the goods during return shipping.
Please contact Customer Support to arrange a return or for further information: support@ellaeco.com